Refund & Cancellation Policy.

Because agricultural commodities and related services may involve physical inventory, transportation, storage, quality inspection, processing and other operational commitments, not all transactions are eligible for cancellation or refund.

Before completing a transaction, users should carefully review the applicable:

• Product or commodity specifications
• Quantity
• Quality parameters
• Price
• Delivery terms
• Payment terms
• Cancellation terms
• Seller or supplier terms
• Service-specific conditions

Agricultural commodities may be perishable, seasonal, market-sensitive or subject to quality and quantity variations. Accordingly, commodity transactions may have specific cancellation and refund conditions.

For fruits, vegetables and other perishable agricultural products, cancellation and refund requests may be subject to stricter conditions because of their limited shelf life and rapidly changing market and physical conditions.

Claims concerning quality, deterioration, damage or quantity should be reported as soon as reasonably possible after delivery.

Where appropriate, users may be required to provide:

• Photographs or videos
• Delivery documentation
• Inspection reports
• Quality reports
• Weight records
• Packaging information
• Other supporting evidence

The applicable transaction terms will determine whether replacement, adjustment, credit or refund is appropriate.

If a commodity does not meet the agreed quality specifications, the buyer should raise a claim within the period specified in the relevant transaction terms.

Where a formal inspection, sampling or laboratory testing process has been agreed, the outcome of that process may be used to determine the validity of the claim.

Depending on the circumstances, an approved claim may result in:

The availability of any particular remedy will depend on the transaction terms and applicable law.

Agricultural commodities may be subject to commercially accepted weight, moisture, handling or other measurement tolerances.

Where a quantity or weight discrepancy is alleged, the parties may be required to provide relevant weighing records, delivery documents, warehouse records or inspection reports.

If a material discrepancy is verified, the applicable transaction terms may provide for:

Where transportation or delivery services are arranged through PROCUREX or an ecosystem partner, cancellation and refund eligibility may depend on the stage of the logistics process.

Cancellation may incur charges where:

• A vehicle has already been allocated
• Transportation has commenced
• Loading has occurred
• The shipment has departed
• A third-party logistics provider has incurred non-refundable costs
• Other operational commitments have already been made

If a logistics service cannot be completed because of a failure attributable to the service provider, an appropriate refund or adjustment may be considered in accordance with the applicable service terms.

Warehouse and storage fees may be subject to separate contractual terms. Refunds may not be available for storage periods already used or for services already provided.

Where a warehouse service is cancelled before commencement, any refund will depend on:

• The applicable storage agreement
• Notice period
• Administrative costs
• Third-party charges
• Other applicable contractual terms

Any unused prepaid amount may be refunded or adjusted where the applicable terms permit.

Fees paid for inspection, sampling, grading, certification or laboratory testing may become non-refundable once the service has commenced or the relevant third-party provider has incurred costs.

If an inspection or testing service is cancelled before commencement, the applicable service terms will determine whether a full or partial refund is available.

Third-party testing and inspection fees may be subject to the policies of the respective provider.

Certain PROCUREX platform, subscription, listing, membership, technology or service fees may be non-refundable once the relevant service has been activated or provided.

Where a recurring subscription is offered, users may cancel future renewals in accordance with the applicable subscription terms.

Cancellation generally does not automatically create an entitlement to a refund for a period already used, except where required by applicable law or expressly stated in the applicable service terms.

Where payments are processed through third-party payment gateways, banks or financial institutions, refunds and reversals may be subject to their processing procedures.

PROCUREX may initiate an approved refund, but the time required for the funds to reach the user's account may depend on:

• Payment method
• Bank processing times
• Payment gateway procedures
• Financial institution policies
• Transaction verification requirements

PROCUREX is not responsible for delays caused solely by external payment providers or financial institutions.

Where an eligible transaction uses an escrow or structured settlement mechanism, funds may remain subject to the applicable transaction terms until the relevant conditions are satisfied.

Refunds, releases, reversals or settlement adjustments may therefore require:

• Confirmation from the relevant parties
• Completion of agreed conditions
• Verification of a dispute or claim
• Supporting documentation
• Review under the applicable transaction agreement

Where regulated financial or escrow services are provided by third parties, the terms and policies of the relevant regulated provider may also apply.

Some services available through the PROCUREX ecosystem may be provided by independent third parties. Examples may include:

• Sellers
• Suppliers
• Warehouses
• Logistics companies
• Inspection agencies
• Testing laboratories
• Financial institutions
• Insurance providers
• Export service providers
• Other ecosystem partners

For these services, the third party's refund and cancellation policy may apply.

Where PROCUREX facilitates the transaction but is not the underlying service provider, our role may be limited to facilitating communication, transaction workflows, payment processing or dispute coordination, as applicable.

PROCUREX may cancel or suspend a transaction or service where reasonably necessary, including because of:

• Fraud or suspected fraudulent activity
• Violation of platform policies
• Incorrect or misleading information
• Regulatory requirements
• Security concerns
• Supplier or service-provider failure
• Unavailability of the commodity or service
• Operational circumstances beyond reasonable control
• Force majeure events
• Other legitimate business or legal reasons

Where a transaction is cancelled by PROCUREX and a refund is applicable, the eligible amount will generally be returned using the original payment method or another legally permissible method.

Agricultural commerce may be affected by circumstances beyond the reasonable control of the parties. These may include:

• Natural disasters
• Floods
• Droughts
• Cyclones
• Extreme weather
• Fire
• Epidemics or pandemics
• War
• Civil unrest
• Government restrictions
• Transport disruptions
• Port closures
• Strikes
• Regulatory restrictions
• Major infrastructure failures
• Other unforeseen events

Where a transaction is affected by a force majeure event, cancellation, refund, replacement or adjustment will be handled according to the applicable transaction terms and applicable law.

To request a refund, cancellation or transaction adjustment, contact us through the designated support channel.

Please provide:

• Name
• Account information
• Order or transaction ID
• Commodity or service involved
• Date of transaction
• Reason for the request
• Relevant supporting documents
• Photographs or other evidence where applicable

We may request additional information before determining eligibility.

Upon receiving a refund or cancellation request, we may review:

• Transaction records
• Payment records
• Order information
• Contractual terms
• Delivery records
• Quality documentation
• Inspection reports
• Warehouse records
• Logistics records
• Communications between parties
• Other relevant evidence

The review period may vary depending on the complexity of the transaction. For disputed commodity transactions, additional inspection, testing or verification may be required.

Approved refunds will generally be processed through the original payment method, where technically and legally possible.

In certain circumstances, we may provide:

Any applicable transaction, banking or third-party charges may be deducted where permitted by the applicable terms and law.

Once a refund has been approved and initiated, the actual time for funds to appear in the user's account may vary depending on the payment method and financial institution.

PROCUREX will make reasonable efforts to process approved refunds promptly.

External processing delays may occur and are generally outside our direct control.

If a buyer and seller disagree regarding a transaction, PROCUREX may provide a dispute-resolution or transaction-support process where such a mechanism is available.

Users should retain relevant evidence, including:

• Contracts
• Invoices
• Delivery documents
• Quality reports
• Inspection reports
• Photographs
• Weight records
• Communications

Where the transaction is governed by a separate commercial agreement, the dispute provisions of that agreement may apply.

Each request will be evaluated based on:

• The applicable transaction terms
• Nature of the commodity or service
• Status of fulfillment
• Evidence provided
• Responsibility of the relevant parties
• Applicable laws and regulations

PROCUREX may update this Refund & Cancellation Policy from time to time.

Changes will be published on this page with an updated “Last Updated” date.

Your continued use of the Services after an updated Policy becomes effective constitutes acknowledgment of the updated Policy, to the extent permitted by applicable law.